Level 1 (L1) Technical Support

• Serve as the first point of contact for users experiencing technical issues, either in person, via phone, email, or ticketing system.
• Troubleshoot and resolve basic hardware, software, network, and peripheral issues.
• Escalate unresolved or complex issues to Level 2/3 support teams as necessary.

PC Setup and Configuration

• Unbox, assemble, and install new desktop or laptop computers.
• Install and configure standard operating systems and software based on company specifications.
• Ensure proper installation of drivers, updates, and security patches.
• Set up user accounts, profiles, email, and access permissions in accordance with IT policies.

Workstation Cloning and Imaging

• Use imaging tools to clone workstation setups for consistent deployment across teams.
• Maintain and update master images to reflect current software and system requirements.
• Ensure cloned systems are fully functional and compliant with IT standards.